FAQS

Frequently Asked Questions (FAQs) 

1. What products do you sell?
At Surge, we offer a wide range of healthcare items, including wellness equipment, medical supplies, personal care products, and more. All products are carefully selected to ensure quality and effectiveness.

2. Are your products genuine and safe?
Yes, we source our products from reputable manufacturers and trusted suppliers to ensure they meet safety standards and are genuine.

3. How long will my order take to arrive?
Order delivery times vary depending on your location. Typically, orders are shipped within 2-5 business days, and delivery may take an additional 7-15 days. We appreciate your patience.

4. Do you ship internationally?
Yes, we offer international shipping to many countries. Shipping costs and delivery times vary based on the destination.

5. How can I track my order?
Once your order is shipped, you will receive a tracking number via email so you can monitor your shipment’s progress.

6. What is your return and refund policy?
Due to the nature of healthcare products, we generally do not accept returns unless the product arrives damaged or defective. Please contact our support team within 7 days of receipt for assistance.

7. How can I contact customer support?
You can reach us through our Contact page or email us directly at info@surgeconnect.shop. Our team is here to help you with any questions or concerns.

8. Is my personal information secure?
Absolutely. We prioritize your privacy and use secure payment gateways to protect your personal and payment information.

9. Can I cancel or change my order?
Orders are processed quickly, so if you need to make changes or cancel, please contact us as soon as possible. We will do our best to accommodate your request.

10. Do you offer discounts or promotions?
Yes, we periodically offer discounts and special promotions.